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IT Problem Management

Gary Walker

4.9/5 (29781 ratings)

Description:The complete "best practices" guide to IT problem resolution!No matter how professional your IT organization, if you can't resolve problems quickly and effectively, you'll lose your stakeholders' confidenceand fail. Nowadays, help desk s aren't enough: companies want true service centers capable of delivering complex, strategic solutions. IT Problem Management is the first single source for building world-class problem management processes. Drawing upon his extensive consulting e xperience, Gary Walker presents specific improvements you can make to achieve breakthrough results in any help desk or service centerin-house or out-sourced. Coverage includes: Problem identification, customer validation, problem lo gging, service delivery, knowledge capture and sharing, and management oversight The Immediate Response Model: accounting for problem variability, complexity, and volume Detailed metrics for measuring your responsiveness Bett er ways to create and use service level agreements State-of-the-art tools for customer interaction, service delivery, and proactive monitoring New Internet and knowledge base systems: empowering users to solve their own problems The human side: staffing, retention, and motivation IT Problem Management isn't just theory: it delivers real-world case studies, detailed benchmarks, and practical solutions for turning your help desk into a high-performance I T service center, starting today.We have made it easy for you to find a PDF Ebooks without any digging. And by having access to our ebooks online or by storing it on your computer, you have convenient answers with IT Problem Management. To get started finding IT Problem Management, you are right to find our website which has a comprehensive collection of manuals listed.
Our library is the biggest of these that have literally hundreds of thousands of different products represented.

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Format: PDF, EPUB & Kindle Edition

Publisher: —

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ISBN: 013030770X

Description: The complete "best practices" guide to IT problem resolution!No matter how professional your IT organization, if you can't resolve problems quickly and effectively, you'll lose your stakeholders' confidenceand fail. Nowadays, help desk s aren't enough: companies want true service centers capable of delivering complex, strategic solutions. IT Problem Management is the first single source for building world-class problem management processes. Drawing upon his extensive consulting e xperience, Gary Walker presents specific improvements you can make to achieve breakthrough results in any help desk or service centerin-house or out-sourced. Coverage includes: Problem identification, customer validation, problem lo gging, service delivery, knowledge capture and sharing, and management oversight The Immediate Response Model: accounting for problem variability, complexity, and volume Detailed metrics for measuring your responsiveness Bett er ways to create and use service level agreements State-of-the-art tools for customer interaction, service delivery, and proactive monitoring New Internet and knowledge base systems: empowering users to solve their own problems The human side: staffing, retention, and motivation IT Problem Management isn't just theory: it delivers real-world case studies, detailed benchmarks, and practical solutions for turning your help desk into a high-performance I T service center, starting today.We have made it easy for you to find a PDF Ebooks without any digging. And by having access to our ebooks online or by storing it on your computer, you have convenient answers with IT Problem Management. To get started finding IT Problem Management, you are right to find our website which has a comprehensive collection of manuals listed.
Our library is the biggest of these that have literally hundreds of thousands of different products represented.

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IT Problem Management

IT Problem Management

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