Read Ritz-Carlton Hotel Company (Harvard Business School Case Study 9-601-163)

Ritz-Carlton Hotel Company (Harvard Business School Case Study 9-601-163)

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Description:DescriptionIn just seven days, the Ritz-Carlton transforms newly hired employees into "Ladies and Gentlemen Serving Ladies and Gentlemen." The case details a new hotel launch, focusing on the unique blend of leadership, quality processes, and values of self-respect and dignity, to create award-winning service.Learning objective:Teaching Purpose: Allows students to examine innovation and improvement in a service industry. Raises questions of when and how to innovate in a successful service operating system and the challenges of innovation for a brand built on customer experience. Explores the role of leadership and values in creating a culture of service and the need to manage the tension between standardized quality procedures and the cultivation of empowered employees who can customize each interaction to meet the needs of their customers.Subjects Covered:Brands; Change management; Human resource management; Innovation; Operations management; Organizational behaviorSetting:•Geographic:District of Columbia•Industry: Lodging•Company Employee Count:18,000•Company Revenue:$1.5 billion revenues•Event Year Begin:2000•Event Year End:2000http://hbsp.harvard.edu/We have made it easy for you to find a PDF Ebooks without any digging. And by having access to our ebooks online or by storing it on your computer, you have convenient answers with Ritz-Carlton Hotel Company (Harvard Business School Case Study 9-601-163). To get started finding Ritz-Carlton Hotel Company (Harvard Business School Case Study 9-601-163), you are right to find our website which has a comprehensive collection of manuals listed.
Our library is the biggest of these that have literally hundreds of thousands of different products represented.

Pages: 30

Format: PDF, EPUB & Kindle Edition

Publisher: Harvard Business Publishing

Release: 2005

ISBN

Description: DescriptionIn just seven days, the Ritz-Carlton transforms newly hired employees into "Ladies and Gentlemen Serving Ladies and Gentlemen." The case details a new hotel launch, focusing on the unique blend of leadership, quality processes, and values of self-respect and dignity, to create award-winning service.Learning objective:Teaching Purpose: Allows students to examine innovation and improvement in a service industry. Raises questions of when and how to innovate in a successful service operating system and the challenges of innovation for a brand built on customer experience. Explores the role of leadership and values in creating a culture of service and the need to manage the tension between standardized quality procedures and the cultivation of empowered employees who can customize each interaction to meet the needs of their customers.Subjects Covered:Brands; Change management; Human resource management; Innovation; Operations management; Organizational behaviorSetting:•Geographic:District of Columbia•Industry: Lodging•Company Employee Count:18,000•Company Revenue:$1.5 billion revenues•Event Year Begin:2000•Event Year End:2000http://hbsp.harvard.edu/We have made it easy for you to find a PDF Ebooks without any digging. And by having access to our ebooks online or by storing it on your computer, you have convenient answers with Ritz-Carlton Hotel Company (Harvard Business School Case Study 9-601-163). To get started finding Ritz-Carlton Hotel Company (Harvard Business School Case Study 9-601-163), you are right to find our website which has a comprehensive collection of manuals listed.
Our library is the biggest of these that have literally hundreds of thousands of different products represented.

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Ritz-Carlton Hotel Company (Harvard Business School Case Study 9-601-163)

Ritz-Carlton Hotel Company (Harvard Business School Case Study 9-601-163)

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