Read The Science of Service: The Proven Formula to Drive Customer Loyalty and Stand Out from the Crowd

The Science of Service: The Proven Formula to Drive Customer Loyalty and Stand Out from the Crowd

Mark Colgate

4.9/5 (26478 ratings)

Description:When it comes to customer satisfaction, consistency is king―not the customer.While it’s been proven that customer satisfaction can greatly impact many financial aspects of a business―from cash flow to profitability and share price―most companies have not considered the science behind customer service or built a system for it. With Mark Colgate’s FAME model―standing for Framework, Accountability, Moments , and Endurance ―companies and organizations will be able to differentiate themselves, and create a unique approach that will communicate their service brand to their customers in a compelling, clear, and memorable manner.Colgate’s model demands effort, innovation, practice, and endurance, but it will also empower readers to distinguish their businesses among competitors, win over customers even when they’re proving difficult, and help companies achieve service fame. Backed by case studies and scientific research, this book will help readers to understand the science, tools, and frameworks needed to create their own consistently high-calibre customer service for their organizations, boosting annual returns as a result.We have made it easy for you to find a PDF Ebooks without any digging. And by having access to our ebooks online or by storing it on your computer, you have convenient answers with The Science of Service: The Proven Formula to Drive Customer Loyalty and Stand Out from the Crowd. To get started finding The Science of Service: The Proven Formula to Drive Customer Loyalty and Stand Out from the Crowd, you are right to find our website which has a comprehensive collection of manuals listed.
Our library is the biggest of these that have literally hundreds of thousands of different products represented.

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Format: PDF, EPUB & Kindle Edition

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ISBN: 1989025064

Description: When it comes to customer satisfaction, consistency is king―not the customer.While it’s been proven that customer satisfaction can greatly impact many financial aspects of a business―from cash flow to profitability and share price―most companies have not considered the science behind customer service or built a system for it. With Mark Colgate’s FAME model―standing for Framework, Accountability, Moments , and Endurance ―companies and organizations will be able to differentiate themselves, and create a unique approach that will communicate their service brand to their customers in a compelling, clear, and memorable manner.Colgate’s model demands effort, innovation, practice, and endurance, but it will also empower readers to distinguish their businesses among competitors, win over customers even when they’re proving difficult, and help companies achieve service fame. Backed by case studies and scientific research, this book will help readers to understand the science, tools, and frameworks needed to create their own consistently high-calibre customer service for their organizations, boosting annual returns as a result.We have made it easy for you to find a PDF Ebooks without any digging. And by having access to our ebooks online or by storing it on your computer, you have convenient answers with The Science of Service: The Proven Formula to Drive Customer Loyalty and Stand Out from the Crowd. To get started finding The Science of Service: The Proven Formula to Drive Customer Loyalty and Stand Out from the Crowd, you are right to find our website which has a comprehensive collection of manuals listed.
Our library is the biggest of these that have literally hundreds of thousands of different products represented.

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The Science of Service: The Proven Formula to Drive Customer Loyalty and Stand Out from the Crowd

The Science of Service: The Proven Formula to Drive Customer Loyalty and Stand Out from the Crowd

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